In the know

We want to make sure our service is as accessible as possible for everyone. If you’re deaf or hard of hearing there are a number of tools available to help, including our textphone service and the Pegasus scheme for people who may find it hard to communicate with us.

The best way for everyone to contact us about a non-emergency matter is through our website or our social channels so private message us or start a live chat on our website at any time!

Here are some other tools you can use:

·       Textphone - for those who are deaf or speech-impaired, communication is easy with our Textphone 18000 or the Relay UK app for 999 emergency texts.  
999 emergency text service. Please note, you must register your mobile phone first.  

·       Pegasus Scheme – if you have speech or communication challenges the Pegasus card scheme streamlines the help you receive in urgent situations.

·       SignVideo BSL Interpreter - if you're a British Sign Language User, our SignVideo partnership means you're just a click away from a remote BSL interpreter.

·       Police Link Officers for Deaf people (PLOD) – if you are deaf, you can SMS text us on 07967 986130.

·       Herbert Protocol – if you care for someone with dementia or Alzheimer's, the Herbert Protocol ensures we have the essential info to act fast and keep them safe, if they go missing.

You can find out more about these by visiting - https://www.surrey.police.uk/contact/af/contact-us/us/contact-us/sur/accessible-contact/ 

We’re proud to be a Disability Confident Leader, committed to inclusivity within our force and the community. 

Please share this information with anyone you think may benefit from knowing about these accessible ways to contact us. 

Kind regards,